Renault Van Rear Load Tray

Excellent service & product.

Excellent service & product.Exactly what i was after!!

Execellent product

Execellent product

Excellent mats and customer care.

I have recently purchased a set of mats for my Transit Connect. I wanted to share my experience as it demonstrates that if things go wrong, good customer service makes all the difference. Firstly, when I ordered the mats, I made a mistake regarding mounting holes. I messaged Van Mats who quickly replied and confirmed I had selected the wrong option. They said that if the manufacturing had started there would be a fee to pay which is understandable. Anyway, I called and Amy at Van Mats managed to get the mounting holes ammended and she managed to do it before the manufacturing process started and I didn't have to pay the fee. This impressed me as they could have easily still taken the extra payment but they were totally honest.Secondly, when I received my mats, the heelpad and trim were missing. I contacted customer services who responded immediately and asked for pictures which I sent. They confirmed there had been an error and offered to replace the mats or refund the amount for the extras. I chose the refund as I needed the mats.Apart from the above, the mats fit perfectly and the mounting holes line up with millimeter precision. I am giving Van Mats UK 5 stars because their customer care is second to none. A lot of people complain when things go wrong, but, I know mistakes can happen and its the way they are dealt with that matters. I will definately buy from Van Mats UK again and highly recommend them. Amy is a superstar and really helped me with my order. Thanks Van Mats UK.