Returns

Our van floor mats and van seat covers are manufactured using high quality automotive carpet, rubber and fabric. Great care is taken by our skilled machinists to ensure each product is made correctly. The workmanship is checked throughout the manufacturing process and a final quality check takes place before the item is packed.

If you are unhappy with your item please contact us on 01623 645100 or email support@vanmats-uk.com

We will accept returns if you have ordered a non- customised product e.g. a set of black van mats with a black trim.  Items with embroidery or a coloured trim will not be accepted. All returns must be unused.

Returns of non-customised items.

Contact the customer service team to inform them of your return, please have your order number ready.

Non-customised items are the default options set on our website, e.g Black Carpet with a Black Trim

Return the item to us, you will need to pay the return postage. Please package the mats in the same way as you received them, e.g DO NOT fold the van mats unless you received them folded, if you fold the van mats we will not be able to refund you. Send the item/s back in their original condition and packaging (including all the attached stickers) to the stated address below. We also advise you to return goods using recorded delivery as we cannot be held responsible for any goods lost in transit. Include your order number, name, contact details, the make, model and year of your vehicle and the reasons for the return.

You will be refunded the amount of the item minus a £5.00 postage and packaging fee. 

If you want to exchange the item for a different model or year you will be charge a 25% handling fee plus £5.00 (£12.50 for Highlands & Islands) for the new item to be shipped. You will also have to return your original item and pay for the return postage.

Return of customised Van Mats or Van Seat Covers (items with Embroidery or coloured trim)

These are orders that have been specially made for you and cannot be returned or refunded unless there is a manufacturing fault. You will also not be able to exchange the item if you have ordered for the wrong car make/ model or year. Made to order products are not covered by the Distance Selling Regulations (DSR).

Customised items include those with embroidery and or a coloured or patterned trim. Distance Selling Regulations (DSR) do not apply to personalised/customised goods.

Refunds

Allow 21 days for refunds to be made to your debit/credit card or paypal account and after we acknowledge receipt of the goods you have returned to us. Please note: We will need a photo of any issues to refund.

Cancellations

If you would like to cancel or change your order please contact our customer service team as soon as possible on 01623 645100 (Monday to Friday 8am - 4:30pm). Alternatively you can email support@vanmats-uk.com however we are not guaranteed to pick your email up before the order has been processed.

We will do everything we can to change or cancel your order before it goes into manufacture however this is not always possible. If your order has already been manufactured then a 25% restocking will apply as we are unlikely to resell the custom made item.

If your order has already been dispatched please refer to our returns policy above.

Problems

If you are dissatisfied in any way with your order, please call 01623 645100 or email us on support@vanmats-uk.com and our sales team will deal with your problem as swiftly as possible.

Return Address

Van Mats UK (Premier Products (Notts) Ltd), Unit 4 Premier Court, Kings Mill Way, Mansfield, Nottinghamshire, NG18 5ER

Please note: You will need to enter NG18 5GE for the above address to be selected on some courier websites